The Better Body Butter
We accept US based credits cards. We accept Visa, MasterCard, Discover, and American Express
Yes, we do accept PayPal.
We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ slightly as each batch is unique and hand blended and packaged with love.
Samples are provided through promotions. Please sign up for our Newsletter to receive announcements on upcoming promotions.
We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.
Currently we do not have a list of products that contain a certain ingredient. Please review the product ingredient listing prior to using.
We aim for the best customer service experience and want you to get your products as soon as possible. All orders typically ship 2-3 business days upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead-time of 4-5 business days upon receipt of order. Shipping method applies after order has shipped.
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Local pick-ups are possible when scheduled by appointment only. Please call and confirm pick up time. Note your time is just as precious to you as ours is to us, please be mindful of keeping your scheduled time.
Once an order has shipped, Sheascents LLC is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Yes, we can ship to PO Boxes.
We do offer promotions for free shipping periodically. Please sign up for our newsletter and promotions to never miss a deal and stay in touch with new products as they become available. Also, free shipping is available with the auto ship program.
When free shipping is offered it will typically be sent as Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is not able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to and be sure to include State and zip codes to prevent any delays. If problem persists please notify us through our contact form and we will work to assist you.
At this time, we do not send stand-alone samples through the mail. You can receive samples by signing up for our newsletter and promotions or be on the list to test new products.
No, our products are not tear-free.
Many of our products contain Shea butter, which is derived from the Shea nut as well as nut derivatives such as sweet almond oil. Please check the label on the product prior to using.
At this time, most of our products are listed with information on our website. There is a downloadable pdf. Of our products found on our “About Us” page.
We partner with both UPS and USPS to ship our products. For more details, read about our shipping policies.
Yes, we ship to military addresses via United States Postal Service.
Yes. Please note that you will need to select international and wait for a shipping quote prior to you order being processed.The tracking number is not working?